The Customer Relationship Management (CRM) Specialist will support our Global Engagement Channel Team in the overall marketing CRM strategy. Your role is to be the go-to person for CRM and how it is used to enable the business plan to succeed through more effective and efficient ways of working and engaging with our broad range of target audiences. You’ll flex your skills within the marketing, fundraising and content teams. If you are a proactive, troubleshooting and passionate CRM professional, we would like to meet you. Ultimately, you should help bridge the gap between our CRM systems and marketing ambitions. The CRM unit provides operational guidance for country programmes, along with both technical and compassionate support for UNDP workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of UNDP to the world, to raise and manage the funds needed to run and sustaining programmes, and to recruit international CRM staff. The Engagement Department is responsible for UNDP marketing content and channels communication to support UNDP targeted communities to reach their audiences. Working with us UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches.  We are leveraging our workforce’s potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence. Role & Responsibilities CRM Systems and Applications Understand current CRM practices, identify gaps, recommend CRM system development and ideal state. Assess various options for customizing and optimizing the systems to meet ambitious business needs/targets. Assist in creation of long-term strategic goals. Monitor data quality, data migrations, and support data integration activities for audience engagement and management reporting. Training and Support Support and empower different stakeholders by proposing marketing-oriented solutions to their business requests. Provide relevant training, including documentation, to ensure team proficiency with the systems. Work closely with various team members to review implementation in order to better bridge the gap between systems, users and engagement opportunities. Innovation Keep abreast of CRM system releases, features, processes, best practices and make recommendations accordingly. Research and propose relevant CRM integrations to streamline business practice. Team Spiritual Life Reflect the values of UNDP with staff, beneficiaries, and external contacts. Work and pray together in our religious faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement. Encouraged to join and contribute to UNDP's international network. EDUCATION/EXPERIENCE/LANGUAGE REQUIREMENTS Education: Minimum Bachelor degree in Computer Science, Business, Management Information Systems. CRM qualification or equivalent job experience. Language Requirements: Fluency in English both oral and written, is required; Working knowledge of another UN official language, including French, Portuguese or Spanish is an asset but not a requirement. Experience / Competencies: Minimum 5 years working experience in CRM, Marketing, or related Marketing support functions. Experience in managing CRM systems in support of marketing activities (i.e., Salesforce, Pardot, Hootsuite, Google Analytics…). Experience and understanding of key end-to-end CRM processes with good knowledge of industry best practices in CRM space. Advanced Microsoft Excel/spreadsheet/Qlik skills (formulas, data cleansing and data manipulation). Understanding of Marketing audience engagement techniques. Understanding of CMS, XML, SQL, and enterprise application integration a plus. Ability to effectively translate and communicate system complex concepts. Ability to grasp future trends in technologies and act proactively. Team-player who takes full ownership of responsibilities with rapid autonomy. Able to think critically and analytically while working in a fast-paced environment. Excellent multitasking, business analysis, interpersonal and communication skills. Excellent listening skills to fully understand requirements and opportunity areas. Attention to detail, quick learner and problem-solver.

To help the UNDP Project Management Unit (PMU) deliver in a timely and quality assured manner on the Grant Performance Framework targets, while complying with UNDP and Global Fund rules and regulations, UNDP is recruiting a Senior Finance Accountant who will lead on financial management within the PMU. Under the overall guidance of the Programme Coordinator/Head of Unit, the Senior Finance Accountant is responsible for ensuring the highest efficiency in financial resources management; the provision of accurate, thoroughly researched and documented financial information; the effective delivery of financial services; and transparent utilization and management of the GF grants. The Senior Finance Accountant will lead a team of four (4) Senior Finance team staff while ensuring strong coordination with Programme and Procurement teams for the effective management of programme budgets. The Senior Finance Accountant will work in close collaboration with UNDP Sub-recipients (SRs) and sub-sub recipients (SSRs), the Country Office Operations Department, and other teams in the Country Office in ensuring successful implementation and oversight of GF programme resources and Country Office performance in finance. In addition, the Senior Finance Accountant will play the lead role in capacity development in financial management systems for national counterparts. Working with us UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches.  We are leveraging our workforce’s potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence. DUTIES AND RESPONSIBILITIES Ensure effective and accurate financial resources management and oversight, focusing on achievement of the following results: Proper planning, expenditure tracking of financial resources in accordance with UNDP rules and Ensure quarterly certification of all accounts including advance of funds, Direct Project Costing (DPC), Project Cash Advance etc.; Monitor the financial execution of the procurement component of Grants’ budgets; Prepare cost estimates for different activities according to the needs of programme management; Develop, track and report to PMU management key financial performance indicators; Help maintain a document management system for PR and SR financial records; Ensure the implementation of operational strategies and procedures, focusing on achievement of the following results: Establish and/or ensure robust financial procedures: e.g., receipts, payments, disbursements and bookkeeping, filing procedures for Sub-recipients; Ensure that financial procedures in place comply with the financial/accounting and procurement requirements of the Global Fund and UNDP; Continuous analysis and monitoring of the financial situation, presentation of forecasts for the projects; Oversight for the transparency of the financial processes and use of funds and compliance with Global Fund and UNDP financial guidelines; Timely preparation of monthly cash flow forecast for use by the Country Office Operations Unit in Liaison with other Implementing partners. Manage the Project budget and ensure proper control of Project accounts focusing on achievement of the following results: Manage financial resources through planning, guiding, monitoring and controlling of the resources in accordance with UNDP rules and regulations; Prepare and monitor projects’ budgets in Atlas; Elaboration of proper mechanisms to eliminate deficiencies in budget management; Ensure that contributions from the Global Fund are properly transferred to UNDP on a timely basis; Ensure close monitoring of the sub-recipients and other implementing partners by the achievement of the following results: Ensure and oversee the periodic assessment of Sub Recipients’ financial management capacities and the development and implementation of action plans to address identified gaps. Provide guidance and capacity building services to Ministry of Health Disease Programmes, and NGO Sub recipients on issues related to finance, from budgeting, accounting, bank reconciliation to reporting; Ensure facilitation of knowledge building and sharing focusing on achievement of the following results: Develop and ensure the implementation of a training plan/curriculum for the SRs financial and accounting staff; organize and conduct periodic training sessions on UNDP/Global Fund financial reporting requirements; Organize periodic training for the PMU non-Finance Managers and staff on financial management, budget monitoring and oversight; COMPETENCIES Innovation: Ability to make new and useful ideas work Leadership: Ability to persuade others to follow People Management: Ability to improve performance and satisfaction Communication: Ability to listen, adapt, persuade and transform Delivery: Ability to get things done while exercising good judgement Technical/Functional Accounting (General): Knowledge of accounting concepts, principles, regulations, and policies and ability to apply to strategic and/or practical situations. Financial Management: Ability to create a process to achieve financial goals. Financial Reporting and Analysis: Ability to evaluate financial data, derive relevant findings and present them in a meaningful manner. Project Management: Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals. Risk Management: Ability to identify and prioritize risks, and organize action around mitigating them. Knowledge Management: Ability to capture, develop, share and effectively use information and knowledge. REQUIRED SKILLS AND EXPERIENCE Education: Master’s Degree in Finance/Accounting, Business, or Public Administration, or professional accounting qualification from internationally recognized institute of accountancy or University level qualifications in similar fields with two additional years of professional experience in accounting and finance. UNDP Advance Accountancy and Finance Test (AAFT), and subsequent FTCP Certification required, or Accounting/Finance qualification per Supplemental Recruitment Guidance for UNDP Finance Functions (2019). Professionally qualified accountants from an internationally recognized institute of accountancy will have a distinct advantage. Experience: Minimum 5 years of relevant experience in providing financial management advisory and training services and/or managing staff operational systems. Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems and ERP financials, preferably PeopleSoft. Experience of IPSAS and/or IFRS is required for external candidates. Language Requirements: Fluency in English both oral and written, is required; Working knowledge of another UN official language is an asset but not a requirement.

Health and safety, in particular, are incredibly important due to the risk of injury and death due to explosive hazards. The HSE Specialist will be responsible for assisting UNDP Peace and Security Cluster (PSC), particularly its Project Units, to reconcile existing mine action and other construction policies, standards and systems with UNDP Environmental Management System (EMS) and the Health & Safety (HS) system. The HSE Specialist will report to the Manager, Risk, Quality and Partnerships (RQP). Working with us UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches.  We are leveraging our workforce’s potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence. FUNCTIONAL RESPONSIBILITIES Reporting to the Risk, Quality, and Partnerships Manager, the HSE Specialist will: Contribute to the analysis of UNDP’s HSE risk profile and determination of key controls; Provide technical advice to project developers on what needs to be included in project proposals to embed HSE management into new projects; Carry out training on EMS and HS in line with UNDP standards and best practices; Implement the process for incident reporting and analysis and for carrying out quantitative analysis of HSE performance; Assist project teams to develop and implement Environmental Management Plans (EMPs) and Health & Safety plans; Assist UNDP Project Units to establish monitoring of HSE performance through inspections, meetings, reporting and internal auditing; Assist UNDP Project Units to embed HSE issues into the processes of design and construction of infrastructure; Assist UNDP Project Units to meet UNDP HSE standards and, if necessary, to prepare for and meet the requirements of external audits for ISO 14 001 and OHSAS 18 001; Contribute to the development and implementation of the quality assurance system for mine action and construction sites. EDUCATION/EXPERIENCE/LANGUAGE REQUIREMENTS Education: Advanced university degree (master or equivalent) in Health and Safety Management, Occupational Medicine, Environmental Science/Management, Civil Engineering, Natural Sciences or other relevant discipline with three years of relevant experience is required; OR First-level university degree (bachelor or equivalent) in Health and Safety Management, Occupational Medicine, Environmental Science/Management, Civil Engineering, Natural Sciences or other relevant discipline with Five years of relevant experience is required. Work Experience: Relevant experience is defined as experience in the area of environmental, health, or safety management systems. Experience in any mine action, civil or industrial construction, manufacturing or similar production environments is required. Experience in the delivery of environmental and health and safety management systems (preferably certified) in construction, manufacturing, mining or similar production environments is desired. Relevant experience working in developed or developing countries is required. Language Requirements: Fluency in English both oral and written, is required; Working knowledge of another UN official language is an asset but not a requirement. COMPETENCIES Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast-paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Purpose for the job The Mechanical Engineer will be responsible for providing a variety of specialized tasks, ensuring accurate and timely delivery that is in compliance with the UN Agency’s rules and regulations. The Mechanical Engineer will assist the project team and logistics division in procurement of mechanical machinery and equipment. The incumbent will as well Work closely with other Architects, Engineers, Drafts-person and Quantity Surveyors in the planning of projects, scheduling of tasks and developing an integrated design. The Mechanical Engineer will also proactively manage the design/review projects, ensuring that they meet the high standards expected by UNDP, while delivering the program within its time and budget constraints. Working with us UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches.  We are leveraging our workforce’s potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence. DUTIES AND RESPONSIBILITIES Provide day-to-day technical support for construction projects. Review designs of the construction activities, and bring to the attention of the Project Manager any issues that might affect the technical soundness of the works; check and review the shop drawings as submitted by the contractor. Provide daily supervision tasks of the construction activities to ensure that works are implemented in accordance with the designs and technical specifications. Supervise contractors’ performance in all matters related to safety and workmanship at the project site. Closely monitor the progress of the construction works and ensure compliance with the construction schedules and, where needed, bring to the attention of the Project Manager, and the contractor any delays in the schedule. Measure and accurately record the quantities of the executed works, and check interim payment requests submitted by the contractor for completed works. Assist the Project Manager in conducting regular assessment of contract quantities to ensure they do not exceed allocated contract amounts. Verify the contractor’s material and equipment submittals versus the specified ones, and provide feedback to the Project Manager with all information’s necessary for the approval of material and equipment submissions. Request regular testing of different material used in the works. Assist the Project Manager in the review and evaluation of suggestions made by contractors for modifications to the drawings or specifications. Assist in implementing the project activities in accordance with the objectives and outputs and ensure the implementation of all components as per the UN guidelines and standards. Participate efficiently and transparently in the process of selecting and evaluating beneficiaries’ applications, technical evaluation of the target areas and cost estimates of many activities. Monitor all aspects of project implementation and its progress and undertake periodic field visits to project sites to identify and analyze and resolve technical, operational and financial issues. Ensure the achievement of outputs in line with the approved work plan through the day-to-day planning, management coordination and implementation of activities. Reporting and participation at coordination meetings. Participate in regular site coordination meetings with all technical project personnel, counterpart engineers, contractors, and suppliers to discuss project matters, and prepare the minutes of such meetings Verify and record the daily site reports submitted by contractors, and prepare monthly progress reports for the construction activities in line with the projects planning, reporting and monitoring guidelines and the requirements of the project document. Issue site instruction memos to contractors for any technical matter related to the construction works or to any matter related to the safety of the works or personnel at the project site. Participate in the committee for final inspection and handover of the construction works. Assists in the performance testing and commissioning of equipment. Review and checking the as-built drawings for the completed works. Enhance the management structures and help to improve or establish communication and coordination mechanisms and procedures among the various stakeholders. Maintain close cooperation and coordination with other implementing agencies in target locations. Maintain accurate project documentation. Ensure proper filing on site for all correspondence, minutes of sites meetings, equipment and material submissions, site instructions, information and drawings issued subsequent to the start of the contract, as well as clarifications and interpretations of the contract documents, progress reports and any other related documents. Ensure accurate maintenance of the project documentation including any variations and adjustments made during the project implementation. Maintains detailed documentation of all mechanical engineering activities. Perform other duties as required. COMPETENCIES Innovation: Ability to make new and useful ideas work Leadership: Ability to persuade others to follow People Management: Ability to improve performance and satisfaction Communication: Ability to listen, adapt, persuade and transform Delivery: Ability to get things done while exercising good judgement Project Management: Ability to plan, organize, and control resources, procedures and protocols to achieve specific goals. Report Writing: Ability to prepare quality reports. Quality Assurance: Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled. REQUIRED SKILLS AND EXPERIENCE Education: Advanced Degree or equivalent in Mechanical Engineering or related fields. A combination of HND or Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above. Experience: Minimum 5 years relevant experience on projects of similar nature. Valid driving license and automobile is an asset. Membership in any accredited Engineers Association is an asset. Language Requirements: Fluency in English both oral and written, is required; Working knowledge of another UN official language, including French, Portuguese or Spanish is an asset but not a requirement.